ITS Department Organization
User Support & Operations (USO)
Ken Kempsey – Director of User Support & Operations
- Helpdesk
- PC Support
- PC Applications support
- Email/Calendaring/Collaboration applications support
- Computer lab support
- Anti-virus and PC security
- PC peripheral support
- Video-conferencing support
- Systems operations
- Identity Management
- Multimedia/AV equipment support
- Technology equipment loaning (in conjunction with room reservations via Central Scheduling)
- End user technology equipment inventory management
- Provide assistance to CAPE and HR for Technical Training Services
Information Service (IS)
Sharyne Miller - Director of Information Services & Network Infrastructure
- Administrative applications system
- Systems and business process analysis, reporting, report generation and programming,
- Server based application security
- Web page development/deployment
- Database design, development, implementation and maintenance
- Server application inventory management
- SICAS/ITEC/Sungard liaison for Oracle and SunGard Banner Support
- Provide assistance to CAPE and HR for Technical Training Services
Network Infrastructure (NI)
Tim Burger - Senior Network Specialist
- Enterprise Security
- Network Security
- Server Security
- Setup, administration and maintenance of systems/servers
- Setup, administration and maintenance of network (and related) equipment
- Wired/wireless network cabling and support
- VOIP
- Server and network equipment inventory management