Help Desk Phone System Update - Effective June 5
In an effort to better serve the College we are implementing an Automatic Call Distribution (ACD) system for our main 845-341-4749 help desk number.
The new system will become active the evening of June 5.
Incoming calls will automatically route to the next available help desk agent, or if no agents are currently available, the call will be placed in queue with the ability to leave a voice mail if the caller decides not to wait in queue. The ACD will allow the IT department to determine peak call times and better align our staff to meet the needs of the College. We appreciate your patience and feedback as we make this transition.